7j778's Privacy Policy
The security of your personal information is our top priority. This policy explains what information we collect, why we collect it, and how we keep it safe.
This privacy policy applies to all services and activities of the 7j778 platform. By continuing to use the site, you are considered to have accepted all terms of this policy.
Introduction & Scope of the Policy
7j778 is a safe and reliable online gaming platform operated for users in Bangladesh. We respect your privacy and are committed to protecting your personal information.
This privacy policy ("Policy") describes what types of information 7j778 collects, how that information is used, with whom it may be shared, and what measures we take to protect your information. This policy applies to the 7j778 website, mobile application, and all related services.
Please read this policy carefully. If you do not agree with any part of this policy, you are requested to refrain from using our services. If needed, you may contact our support team.
Information We Collect
7j778 collects the following types of information as required to provide its services:
2.1 Identity Information
Information you provide during account registration includes:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for verification purposes)
- Residential address
2.2 Financial Information
To process transactions and prevent fraud, we collect:
- Payment method details (partial information for bKash, Nagad, Rocket, Upay, or bank account numbers)
- Deposit and withdrawal history
- Transaction time and amount
Complete card or account numbers are never stored on our servers — only partial details and tokens are retained.
2.3 Usage and Technical Information
When you use our platform, we automatically collect:
- IP address and device identifier information
- Browser type and operating system
- Site access times and session details
- Logs related to games played and bets placed
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact our support team via live chat or email ([email protected]), records of those conversations may be retained. This is used to improve service quality and resolve disputes.
Purpose of Using Information
7j778 uses collected information for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To facilitate gaming, betting, deposits, and withdrawals.
- Identity verification: To confirm age and identity in order to prevent fraud and misuse.
- Financial security: To detect suspicious transactions and prevent money laundering.
- Responsible gaming: To monitor player behaviour and help identify and prevent problematic gambling patterns.
- Customer support: To resolve your complaints and queries.
- Service improvement: To enhance platform performance and user experience.
- Legitimate communications: To send important account-related notifications.
Information Sharing & Third Parties
7j778 never sells your personal information to third parties. However, information may be shared with specific third parties in limited circumstances:
4.1 Service Provider Partners
We work with trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay, and designated banks), game software, data analytics, and technical support. These partners are given access only to the information necessary to provide their designated services and are bound by confidentiality agreements.
4.2 Legal Obligations
If providing information is required by a legal order, court directive, or demand from a regulatory authority, we will be obligated to supply that information. We always cooperate with the relevant legal authorities.
4.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, we will notify you in advance and ensure protections consistent with this policy.
4.4 Fraud Prevention
If any suspicious activity is identified, relevant information may be shared with financial institutions or security agencies to ensure financial safety.
Cookie & Tracking Technologies
7j778 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.
5.1 Types of Cookies
- Essential cookies: Necessary to maintain login sessions and ensure the core functionality of the site.
- Functional cookies: Used to remember your preferences and language settings.
- Analytics cookies: To understand which parts of the site are used most.
- Security cookies: To detect and prevent fraud.
5.2 Cookie Control
You can limit or disable cookies by changing your browser settings. Please note that disabling essential cookies may affect some important features of the site.
Data Security Measures
7j778 follows industry-standard technologies and processes to ensure maximum security of your personal information:
- SSL encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-factor authentication: A two-step verification option to prevent unauthorized access to your account.
- Firewall and monitoring: Advanced firewalls and 24/7 security monitoring.
- Data access restriction: Only the staff member whose role requires it can access your information.
- Regular audits: Routine system audits to identify security vulnerabilities.
- Encrypted storage: All stored sensitive information is kept in an encrypted state.
However, no method of transmitting or storing information over the internet is completely secure. We make every effort, but a guarantee of complete security is not possible. It is your responsibility to keep your password safe and not share it with anyone.
Data Retention Period
7j778 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.
- Information for active accounts is retained for the duration of the account.
- Financial transaction records are retained for the legally required period even after an account is closed.
- Responsible gambling-related information is retained for a specified period after a self-exclusion period ends.
- Once the required period has passed, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
Access
The right to know what information we hold about you.
Correction
The right to request correction of inaccurate or incomplete information.
Deletion
The right to request deletion of your information in certain circumstances.
Portability
The right to receive your information in a structured format.
Objection
The right to object to the processing of your information for certain purposes.
Restriction
The right to request that processing of your information be limited.
To exercise any of the above rights, contact our support team via live chat or email ([email protected]). We will review your request as soon as possible. Please note that in some cases, full deletion of information may not be possible due to legal obligations.
Privacy of Minors
7j778's services are for persons aged 21 or older only. We do not intentionally collect any personal information from minors.
We verify age at registration. If a minor's information reaches us for any reason, we will suspend that account and delete the associated information as soon as it is identified.
If you believe a minor is using our services, please contact us.
International Data Transfers
7j778 primarily operates for users in Bangladesh. However, your information may sometimes be transferred to servers located in other countries as required to deliver technical services.
In such cases, we ensure that transferred information will receive protections consistent with this privacy policy. Appropriate agreements are signed with the relevant third parties to ensure the security of your information.
Policy Changes
7j778 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- A notice will be published on the website's main page.
- A message will be sent to your registered email.
- The date of the latest change will be noted at the top of the policy.
Continued use of the site after changes are made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Complaint Resolution
Please bring any complaints or concerns regarding the privacy of your personal information to us. We take every complaint seriously and work to resolve it as quickly as possible.
Our support team is available 7 days a week, 24 hours a day via live chat and email ([email protected]) in both Bengali and English. To submit a data privacy request or complaint, send an email with "Privacy Request" in the subject line.
We are committed to addressing any privacy-related concerns you have honestly and promptly.
Have a question about privacy?
Our support team is available 24/7 — go to live chat or the login page to get help directly in Bengali.
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